Under this policy, we’re offering you returns, exchange, or refund for a product only subject to conditions mentioned. The same returns policy may not be applicable for all products. The returns/replacement/refund policy for a particular set of products shall prevail over the general returns policy.
Please refer to the specific guidelines for the items on the product page for any exceptions to our policy and to the table in this page.
1. Applicable products are returnable if they have been received in a damaged or tampered condition, have missing parts or accessories, are defective, or different from the product details mentioned on the website. The damaged product(s) pictures sent to us should meet the required criteria as proof.
2. Returns will be processed only if:
- The product damaged before possession; The product is in different form than what was shipped to the customer
- The product is returned in an original condition (with box and MRP tag, user manual, warranty card and all accessories intact)
- Wrong item(s) is delivered by vinsonedge.com
- Wrong quantity of product(s) is delivered by vinsonedge.com
3. Returns will be inacceptable if
- Product(s) are opened, used and have no manufacturing defect
- If the buyer has second thoughts about the product ordered
4. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product before issuing refund/replacement. We reserve the right to pick up the product to determine the damage or defect in the product prior to issuing refund/replacement.
5. No additional information is required to return an eligible order unless otherwise noted in the category-specific policy.
6. A product may be eligible for replacement only if it’s in stock. If the replacement request is placed and the product is not in stock, we will refund your money.
7. Products purchased by international customers are not eligible for returns/refunds.
8. Once the product is received and investigated, we will collect it/replace it and refund the money- process for this.
9. If customers misuse the return policy by excessively returning, cancelling or not accepting the orders placed, vinsonedge.com reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
10. Further returns/replacement/refunds will be proceed as per below conditions:
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 2 days from the delivery of the product. Please notify us within 2 days of the delivery.
How can you notify us for a return/refund?
Customers are requested to contact us via email, phone or live chat to give us the reason for return. Our executive shall then require details like credentials, invoice, and order number to process the complaint. You must use a reliable courier service for returns and both the tracking and docket numbers must be shared with us.